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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Courtney Tadlock

March 10, 2025

5  out of  5
rating by Courtney Tadlock
"I started using State Farm because I knew an agent at Shockley. Insurance used to be based on money - after our car wreck in September, State Farm being so easy to use, it was very easy to chose them for our homes as well!"
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Donna Cosgrove

March 5, 2025

5  out of  5
rating by Donna Cosgrove
"We recently got a new car. It was so easy to add coverage and remove the truck we traded in. Thanks for always helping us! Donna and Bill Spann"
We responded:
"Thanks for the 5 stars!!"
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Jae Dorsey

March 3, 2025

5  out of  5
rating by Jae Dorsey
"Such a cozy office with the most welcoming staff. Thank you Andrea for always being the best!"
We responded:
"Thank you so much Jae! We really appreciate you!"
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Clay Buzbee

February 22, 2025

1  out of  5
rating by Clay Buzbee
"Edit-I received a letter in mail that my auto policy was canceled. I had a speeding ticket in March 2024 but I did deferred adjudication and it was dismissed. Reasoning for the cancellation by State Farm they put was that speeding ticket as well as a claim in January 2025 due to rodent damage to wires in my vehicle. I asked my agent prior to making the claim if it would cancel my policy and he said no. I did not receive any call from my agent letting me know this was happening. The mail was dated February 14 and we just received it today February 20."
We responded:
"We are very lucky to have Luke as part of the team! Happy to read that he was helpful to you. We pride ourselves on our customer service, so anytime you need something, let us know! "
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Jimmy Joe Weaver

February 21, 2025

5  out of  5
rating by Jimmy Joe Weaver
"We had to get away from the other insurance company we had been with for over 20 years. I got on the internet looking for a different company low and behold Brittannie from State Farm called!! It was downhill from that point on. She did a superb job selling us the insurance and answering questions with all the right answers.."
We responded:
"Jimmy we are so happy that Brittannie was able to assist you with your questions and concerns surrounding insurance. We are here as an office to help you anytime you need! "
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Mike

February 19, 2025

5  out of  5
rating by Mike
"As we all know. Homeowners and auto insurance are continuing to rise - daily. With many companies non-renewing homeowners insurance. Brittannie and Shockley State Farm Agency were very helpful, friendly and patient in helping my wife and I change our policies over to State Farm. Price was definitely the driving force and Brittannie's demeanor helped seal the deal."
We responded:
"We’re thankful for your feedback, and love reading that Brittannie was so helpful with your insurance needs. If there is anything else we can do to help, please let us know!"
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Handsome Texan

February 18, 2025

5  out of  5
rating by Handsome Texan
"Great customer service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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T Barron

February 14, 2025

5  out of  5
rating by T Barron
"Luke and Randi at this office are delightful to work with! Great prices, great service. I'm really happy I switched to this office from Allstate."
We responded:
"Thank you so much for the kind words!"
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ryleigh ellis

February 11, 2025

5  out of  5
rating by ryleigh ellis
"Great company! Great team! Great customer service that genuinely cares about you. Can’t recommend them enough!"
We responded:
"Thank you so much Ryleigh! It is our goal to reach complete customer satisfaction at Shockley State Farm, and are so glad we were able to help!"
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Ximena Fernandez de Jauregui

February 8, 2025

5  out of  5
rating by Ximena Fernandez de Jauregui
"The people are really friendly!!"
We responded:
"Thank you so much!!"
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Christian Musila

February 7, 2025

5  out of  5
rating by Christian Musila
"Would recommend to friends and family!!"
We responded:
"We sure appreciate you!!"
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Kathryne Kimball

February 4, 2025

5  out of  5
rating by Kathryne Kimball
"We have been with State Farm for years and have been so happy with them. We switched our property insurance over from Germania and State Farm has been an amazing and pleasant change. Such wonderful customer service. We recently switched our vehicles over as well because USAA customer service has just been getting worse and worse over the past few years. Jake and his team are always very helpful when we have any questions or issues come up. They are very quick to respond and always stay on top of things. I couldn't be more pleased with the costs and service."
We responded:
"This made our day!! Thank you so much and if we can do anything please let us know! You’re the best!!"
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Trey Burden

January 30, 2025

5  out of  5
rating by Trey Burden
"Great attention to detail, never tried to oversell or push me in any direction. Easy to work with and get into contact with. I would send any of my friends or family to them."
We responded:
"Trey, we are happy that you had such a positive experience with Shockley State Farm. We look forward to working with your friends and family, so we can provide them with the same level of service. If there is anything else we can do to help, please let us know! "
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Armando Reyes

January 29, 2025

5  out of  5
rating by Armando Reyes
"Great costumer care"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Daniel Terry

January 28, 2025

5  out of  5
rating by Daniel Terry
"State Farm has been awesome to work with over the past several years. I am saving money on both my home and auto insurance and the Shockley team is always supportive with any questions, concerns, or needs I have."
We responded:
"Thanks buddy! Glad we could help you with your auto and homeowners insurance! We appreciate you!"
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David Barnett sr

January 27, 2025

5  out of  5
rating by David Barnett sr
"I have been with State Farm for 20 years+ i love how they treat me ,lime family and that is important to me. If you are not with them, give them a call they have what you need and you will be someone important not just a folder to put in a cabinet.Love you guys and thank you for all the years i have been with you."
We responded:
"Thank you so much! We love you too! Customers like you is why we love what we do! You’re the best!"
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Cloud Hindlen

January 24, 2025

5  out of  5
rating by Cloud Hindlen
"The staff at Jake Shockley State Farm are very kind and respectful, anything you need they are usually 3 steps ahead of you and they are very accommodating to your unique situation."
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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barbara paul

January 13, 2025

5  out of  5
rating by barbara paul
"I have been searching for insurance for several weeks and have never had an agent I could talk with and feel comfortable. Britannie made me feel comfortable enough to feel good about signing up with State Farm."
We responded:
"Thank you for the kind words, Barbara! We are very lucky to have Brittannie on the team. We are happy to read that she was able to help you out, and make you feel comfortable at the same time!"
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Patsy Lahvic

January 9, 2025

5  out of  5
rating by Patsy Lahvic
"Brittanie was awesome and helped my establish a new policy at a very affordable price."
We responded:
"Patsy, we are happy to read that you are as thankful for Brittannie as we are! Welcome to Shockley State Farm. If you ever have any questions or need assistance, we’re here to help!"
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Kristin Watson

January 8, 2025

5  out of  5
rating by Kristin Watson
"Lindsey was very helpful with my concerns, a delight to talk to and went above and beyond to resolve them👩‍💻"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brad Durham

January 7, 2025

5  out of  5
rating by Brad Durham
"Josh and his team have always been there to help me with my needs. Love the customer service that they provide. I will continue to use them for my insurance needs"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisa Preston

January 2, 2025

5  out of  5
rating by Lisa Preston
"This office has been extremely helpful, great customer service, and very quick to respond by phone or email!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Dale West

December 10, 2024

5  out of  5
rating by Dale West
"Jake and his crew do a great job of customer service, and giving back to all local communities. Their willingness to get out and be seen and make sure they are available to help is second to none! Thank you all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Beth Holman

December 2, 2024

5  out of  5
rating by Beth Holman
"Best insurance company around!! Everyone I’ve ever dealt with is kind and very professional, especially Lindsey!! Gig Em!! 👍🏼"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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breebay33

November 25, 2024

5  out of  5
rating by breebay33
"Great service 🤍🤍🤍🤍"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"