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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ginger Edwards

Ginger Edwards

November 23, 2024

5  out of  5
rating by Ginger Edwards
"I came back to Jake Shockley because I was happy with the customer service and the timely manner in which they handle claims. Andrea is very helpful, and I’ve known her for years. Thank you State Farm"
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Sidney Carter

November 19, 2024

5  out of  5
rating by Sidney Carter
"Very nice helped with all the information I needed 10/10 service thank you guys again."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kimo Lyness

November 16, 2024

5  out of  5
rating by Kimo Lyness
"I went with Lauren because her hustle, follow-up and kind and trustworthy personality"
We responded:
"I'm so glad Lauren was able to provide you with a positive experience! Thanks so much for the feedback and let us know how we can help!"
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Brandi Craver

November 12, 2024

5  out of  5
rating by Brandi Craver
"I’ve been with State Farm for several years now just recently. I would have to say in the past year. Jake has been my dad and I State Farm agent. Any thing we may need all we have to do is call and ask issue solved which very rarely happens friendly people friendly faces. Just awesome business all around. If you’re looking for a place Highly recommend Jake Shockley office!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Seth Richardson

November 11, 2024

5  out of  5
rating by Seth Richardson
"Always very responsive, helpful, and family oriented people"
We responded:
"Thank you for the 5 stars!! If we can help in any way please let us know!"
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Sarah Hadden

October 30, 2024

5  out of  5
rating by Sarah Hadden
"I recently purchased a home and auto policy from this agency and was delighted to receive such excellent customer service throughout the sales process. I was concerned about a rate hike at my previous insurance agency, and had a lot of rambling questions about home and auto coverage in general. I'm probably a little "high maintenance" when it comes to things like this :) I was assisted by Aaron Shockley, and I can't say enough about his professionalism, politeness and patience. While I certainly hope I never need to file an insurance claim, I'm confident that the Shockley agency will take good care of me if that day comes! A+++"
We responded:
"Thanks so much Sarah! I’m so glad we were able to help you with your home and auto. If we can help in any way please let me know!"
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Ariana Solis

October 29, 2024

5  out of  5
rating by Ariana Solis
"Everyone was very nice and kind answering all my questions and how everything works!"
We responded:
"Thank you so much Ariana!!"
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Persephone Edwards

October 29, 2024

5  out of  5
rating by Persephone Edwards
"Very great service,super nice and friendly helped with our questions that we had."
We responded:
"Thank you so much for the kind words and the 5 stars!!"
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Lisa

October 16, 2024

5  out of  5
rating by Lisa
"Met with Agent Kelly C and we setup our home insurance. She made me feel welcomed and explained my options. Thank you Kelly."
We responded:
"Thanks so much Lisa. I’m so glad Kelly was able to give you a good experience!! Thanks for the 5 stars!!"
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Caitlin Tyree

October 11, 2024

5  out of  5
rating by Caitlin Tyree
"Been with shockley state farm for over 2 years, great customer service and great insurance! 10/10 recommend 👌"
We responded:
"Thank you so much Caitlin!!"
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Violet Bradley

October 11, 2024

5  out of  5
rating by Violet Bradley
"frankly Is very nice! Very helpful. Great place to get insurance from"
We responded:
"We appreciate you Violet!!"
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Laci Lightfoot

October 11, 2024

5  out of  5
rating by Laci Lightfoot
"Always willing to go the extra mile for their customers!! The best rates in town!!"
We responded:
"Thank you so much Laci! "
Profile photo of Dena Hall

Dena Hall

October 9, 2024

1  out of  5
rating by Dena Hall
"I posted below about 6 months ago and that was for auto insurance and Lindsay was the most helpful. I have recently been working with Frankie and again delight but I am changing my 5 stars to 1 and that’s too much. Posting this to warn anyone that is purchasing a home to not trust them. I recently just closed on a house that is financed and fully intended to stay with State Farm for insurance because I do like the idea of local and friendly and my autos have been thru them for years with no claims . However they are choosing not to Cover my house because it’s neglected. Yet it was appraised inspected and financed. They waited until the day after I closed on the house to tell me they would not cover after having gave me the quote several weeks before. I just closed on it and in one weeks time we have made great progress. I am so disappointed that they can’t even give me a chance to complete any work that may need to be done. I’ve had the house a week and can’t finish stuff overnight. But you know it was probably meant for me to find a lower rate and not worry about local and friendly. They will loose my business on auto insurance as well Dena . I have auto insurance. Lindsey was very professional and helped me to add a vehicle. I recommend asking for her"
We responded:
"Thanks Dena!! I’m so glad Lindsey was able to help you! If we can help in any way please let us know. We appreciate you!!"
Profile photo of Lisa Bean

Lisa Bean

September 27, 2024

5  out of  5
rating by Lisa Bean
"We have had nothing but five star service from Jack Shockley State Farm. The entire team is responsive, professional and top-notch. We are so happy to have them on our side! Thank you for all of your assistance and we look forward to many years of partnership."
We responded:
"Thank you so much Lisa! We sure appreciate you!"
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Brad Horton

September 26, 2024

5  out of  5
rating by Brad Horton
"Good friendly service."
We responded:
"Thanks a lot Brad!"
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Cynthia Green

September 26, 2024

5  out of  5
rating by Cynthia Green
"State Farm has always helped me with what I needed to be done, and you still get a great service through the phone. Keep up the great work!"
We responded:
"Thanks so much Cynthia!"
Profile photo of Marla Dixon

Marla Dixon

September 25, 2024

5  out of  5
rating by Marla Dixon
"I have been with State Farm for way over 40 years and love them..Met many people n had my favorites but now I'm with Jake Stockley in Denison n they have the sweetest most helpful crew! They always are eager to help me! I just got a new car and insurance went up but not gonna switch insurances..I just can't! Thanks to a great team they have.."
We responded:
"Awe…you’re the best Marla! We appreciate you more than you know. If we can do anything please let us know!"
Profile photo of Jason Swafford

Jason Swafford

September 17, 2024

5  out of  5
rating by Jason Swafford
"Kelly helped me get home & auto insurance very seamlessly, great service and staff"
We responded:
"Thanks so much Jason!"
Profile photo of CAN

CAN

September 14, 2024

5  out of  5
rating by CAN
""I’ve had the pleasure of working with Randi and her team and I can’t speak highly enough about the level of service I received. Randi was not only professional and knowledgeable, but she truly went above and beyond to make sure I felt comfortable and well-informed throughout the entire process. The staff at the office is also incredibly friendly and helpful, creating a warm and welcoming atmosphere. It’s rare to find such a combination of efficiency and personal care—highly recommend!"
We responded:
"Thank you so much for the kind words!! We truly appreciate you!"
Profile photo of Chamber Commerce

Chamber Commerce

September 12, 2024

5  out of  5
rating by Chamber Commerce
"As a Chamber, I have found Shockley State Farm's staff always responsive and courteous. They are committed to serving the community, especially our schools and non-profits."
We responded:
"Thank you so much!!!"
Profile photo of Ginger Hester

Ginger Hester

September 7, 2024

5  out of  5
rating by Ginger Hester
"Very helpful, friendly and for us the best prices for home and auto. So far so great!"
We responded:
"Thank you so much Ginger! I’m so glad we were able to help you with your home and auto! If we can ever do anything to help please let us know. We appreciate you!!"
Profile photo of Aisley Embree

Aisley Embree

September 5, 2024

5  out of  5
rating by Aisley Embree
"Love State Farm they are always so helpful when I need something!"
We responded:
"Thanks Aisley! We appreciate you!"
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Jack

September 4, 2024

5  out of  5
rating by Jack
"Jake and team are awesome! Lindsey was very helpful today"
We responded:
"Thank you so much Jack!"
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Brandon Bennett

September 4, 2024

5  out of  5
rating by Brandon Bennett
"Called to get a quote and Andrea was fast and helpful! I look forward to using them for my insurance needs!"
We responded:
"Thanks Brandon! I’m so glad Andrea was able to give you a great experience! "
Profile photo of Bridget Thompson

Bridget Thompson

September 3, 2024

5  out of  5
rating by Bridget Thompson
"My family has been with State Farm for many years, and the staff has always been exceptional!! Went in on Friday to make some adjustments, and Lindsey answered all of our questions and got all our needs taken care of. Thank you for your help!"
We responded:
"Thank you so much for the kind words and the 5stars!! We hope to serve you for many more!"